Virgin community emails going straight to spam folder

[roy247]

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direction please.

[gilbo2]

I have the same issue with Gmail. I have tried to report as NOT Phishing but it has not made any difference, Gmail thinks all community emails are "dangerous/not safe".

[coenoby]

@roy247 @gilbo2 

See my recent post explaining that along with an update here: https://community.virginmedia.com/t5/Email/virgin-mail-settings 

Coenoby

[Adduxi]

Yes, same here with GMail.  No big deal really, more of a slight annoyance having to drag the emails to the Inbox.

[gilbo2]

---

@Adduxi wrote:

Yes, same here with GMail.  No big deal really, more of a slight annoyance having to drag the emails to the Inbox.

---

Very true, just have to keep checking my spam folder 😉

[roy247]

I suppose a time frame for a fix is a bit like asking how long is a piece of string.

[coenoby]

---

@roy247 wrote:

I suppose a time frame for a fix is a bit like asking how long is a piece of string.

---

I think so.  😉

Coenoby

[Matthew_ML]

Hey roy247, thank you for reaching out and I am sorry to hear this.

Are all emails going into this folder or just certain ones? 

Have you clicked on the email to say they are not spam?

[gilbo2]

FYI, from my side its every email sent from the "VM community" that ends up as spam by Gmail. Yes, I click "not spam" every time, but it doesn't stop following emails to go into there.

[roy247]

Hi Matt,

It's all the Virgin community emails that go to the spam folder, that's where your email went.

Clicking Not spam puts them in the inbox but then the next one that comes along goes to spam.