See my recent post explaining that along with an update here: https://community.virginmedia.com/t5/Email/virgin-mail-settings
Coenoby
I suppose a time frame for a fix is a bit like asking how long is a piece of string.
Hey roy247, thank you for reaching out and I am sorry to hear this.
Are all emails going into this folder or just certain ones?
Have you clicked on the email to say they are not spam?
FYI, from my side its every email sent from the "VM community" that ends up as spam by Gmail. Yes, I click "not spam" every time, but it doesn't stop following emails to go into there.
Hi Matt,
It's all the Virgin community emails that go to the spam folder, that's where your email went.
Clicking Not spam puts them in the inbox but then the next one that comes along goes to spam.
Hi all,
Thank you for posting and updating us! Just to let you know we have now raised this with our teams and are investigating.
