Forum Discussion

roy247's avatar
roy247
Superstar
10 months ago

Virgin community emails going straight to spam folder

Started about a week ago any replies I get from the Virgin community go straight to my spam folder so I obviously don't know about any replies. Can one of the forum team push this in the right direct...
Kei_M's avatar
Kei_M
Community Manager
4 months ago

No further forward I'm afraid but still working on it, they'd like us to setup a subdomain first before reconfiguring the settings. They don't fully support sender addresses that share a domain with our top-level domain or community domain for that matter.

Thanks,

roy247's avatar
roy247
Superstar
2 months ago

So Kei_M another 8 weeks has gone by with no update, what do you do all day, are you a tea drinker or coffee drinker at the brew and chat area where nothing happens.