Showing results for 
Search instead for 
Did you mean: 

Unable to reset my email password

Joining in
  • I've tried several times to reset my password ensuring all rules are met even using trusted secure passwords and it keeps stating it can't register my password?

Forum Team
Forum Team

Hi @Knightd,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having some issues resetting your password. To clarify, are you doing this via the webmail platform on our website? If you are, have you tried clearing cache and cookies before giving it another go?


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


Are you using Firefox on Windows? I previously had this issue; switching to Edge for the password reset resolved this. As far as I can tell they've had this issue since at least 2022 -

They also have some 'hidden' rules - 

Thanks for the reply I've clearing my cache also tried 2 different browser that I've not accessed a virgimedia site before and still getting the same error states unable to register password. Tried using the forgot password link on the email site and on the my VM page still the same issue.

Hi Knightd

Thanks for getting back to us. In that case, we'll need to raise an IT ticket for this issue.

I've dropped you a PM so I can take your details and look into this for you.