Primary email spam problems and I can't change it

[artyrambler]

My very old blueyonder email address receives hundreds of spam emails.

I don't use that email address but I cannot delete it.

Please can someone tell me how to do it? 

[Graham_A · Accepted solution]

If it is the primary email address on your current VM broadband account then it cannot be deleted whilst the broadband account remains open.

However you could change the username for the broadband account to a third party email address and then simply ignore the blueyonder email.  If you don't access it for 150 days the associated mailbox should be deleted.

[artyrambler]

Thanks for the info Graham, very helpful

[Ashleigh_C]

Hi there @artyrambler 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced an issue with an old email but I would be more than happy to check on this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.