Outlook email connection issue today

[davidbalerno]

I switched to "New" Outlook on my Windows 10 PC to read my VM blueyonder emails (plus gmail and outlook email accounts) months ago and all working perfectly until today. I have new emails in webmail but they are not appearing in Outlook. In addition when I create a new email in Outlook it will not send and any I try to send from VM webmail do not arrive in Outlook. I have checked all email settings. I tried to manage the blueyonder account in Outlook and selected Repair. Outlook came back with the message Unable to connect to your provider. I have not changed any settings or passwords anywhere. Is this a VM issue or MS?

[goslow · Accepted solution]

Have you gone through the process of completing VM's security changes (inc. providing a third party email address and setting an app password)?

https://www.virginmedia.com/help/broadband/manage-email-account

There was a similar-sounding Outlook query here this week where I provided some suggestions to try

https://community.virginmedia.com/t5/Email/Updating-Outlook-account-details/td-p/5580486

but seemingly did not resolve for that case, unfortunately

[davidbalerno]

Thanks for this. No, I haven't made any changes like that or to anything else. I had Outlook mail open last night and it was fine when I turned the PC off. It was not working when I switched on today. I have tried the control panel route and task manager.

[goslow]

Try generating and using an app password to use for the Outlook setup and check your server settings as per info here

https://www.virginmedia.com/help/broadband/manage-email-settings

at some point in the process you may also be required to provide VM with a third party email address.

[davidbalerno]

No time yesterday but switched on this morning and Outlook is working again - test emails that weren't sent or received have appeared as have new emails from yesterday and today. As I changed nothing I can only asssume it was a connection fault somewhere. Thanks for your helpful advice anyway.