cancel
Showing results for 
Search instead for 
Did you mean: 

Outlook 2013 and NTLWORLD email settings.

Tubby1
Tuning in

Hi,

Hope someone can help.

Had to reinstall Win 10 on my machine and all was well until I had to configure Outlook 2013 to get messages from my NTLWORLD account.

Used the following settings:-

SMTP server name smtp.ntlworld.com       Port 25

POP3 server name pop.ntlworld.com         Port 110

SMTP server name smtp.ntlworld.com       Port 465

POP3 server name pop3.ntlworld.com       Port 995

SMTP server name smtp.virginmedia.com  Port 465

POP3 server name imap.ntlworld.com       Port 993

Majority of time I get the message(s):-

Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Can someone advise what the setting should be?

10 REPLIES 10

Matthew_ML
Forum Team
Forum Team

Hey Tubby1, thank you for reaching out and I am sorry to hear this.

As Outlook 2013 is nearly ten years old Microsoft has stopped doing any updates for this.

I would try these settings;

  • Server: imap.ntlworld.com.
  • Port: 993.
  • Security: SSL/TLS.
  • Username: Your full email address.
  • Password: Your password.

Cheers

Matt - Forum Team


New around here?

Matthew,

When I last confired Outlook was around 5 years ago and I was using a POP3 account.

The values I used were:-

SMTP server name smtp.ntlworld.com       Port 25

POP3 server name pop.ntlworld.com         Port 110

You have just given me one part of the settings. Can you expand please.

I hope this helps

 

Manual configuration settings for email

Type of information

Settings to enter

Sending mail (SMTP)

SMTP server name

smtp.virginmedia.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication

Enabled (or 'Password' on Macs)

SMTP username

Full email address, e.g., richard.branson@ntlworld.com

Note: If you update your username in My Virgin Media, this email address will not change.

 

Receiving mail (IMAP4)

IMAP4 server name

imap.virginmedia.com

IMAP4 SSL

Enabled

IMAP4 port

993

IMAP4 authentication

Enabled (or 'Password' on Macs)

IMAP4 username

Full email address, e.g., richard.branson@ntlworld.com

Note: If you update your username in My Virgin Media, this email address will not change.

IMAP4 SPA (Secure Password Authentication)

Disabled

 

Receiving mail (POP3)

POP3 server name

pop3.virginmedia.com

POP3 SSL

Enabled

POP3 port

995

POP3 authentication

Enabled (or 'Password' on Macs)

POP3 username

Full email address, e.g., richard.branson@ntlworld.com

Note: If you update your username in My Virgin Media, this email address will not change.

POP3 SPA (Secure Password Authentication)

Disabled

 

Cheers 
 

Matt - Forum Team


New around here?

Matt,

Have changed settings to:-

smtp.virginmedia.com         Port 465

pop3.virginmedia.com         Port 995

Tubby1_0-1690810776117.png

Tubby1_2-1690810813486.png

Tested account settings, got

Tubby1_3-1690810856274.png

Got following error messages

Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties.  The server responded: 530 5.1.0 Authentication Required (VM401)

Changed:-

Incoming to pop.ntlworld.com, Port 110

Outgoing to smtp.ntlworld.com, Port 25

Got

Tubby1_4-1690810917514.png

Tubby1_5-1690810936590.png

Error message

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Last time I set up Outlook, I had used :-

pop.ntlworld.com, Port 110

smtp.ntlworld.com, Port 25

 

 

I can't see the images sorry they haven't loaded up.

Can you confirm if you are using Outlook 2013?

If so this is something we wouldn't support now as its over ten year old there is no updates for this anyone as its all merged into newer version.

If you could try download the update for it to bring it the latest Outlook the settings should work fine.

Please let me know. 

Can you also confirm if it works logging in here. Cheers 

Matt - Forum Team


New around here?

Tubby1
Tuning in

Matt,

Thank you for your assistance so far.

I cannot update Outlook 2013 due to the cost, as I said in a previous post, I had to relad my PC, prior to that I was able to receive my Emails down to Outlook 2013.

The latest error I am getting is :-

Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties. The server responded: 530 5.1.0 Authentication Required (VM401)

Can you help with the error?

I have downloaded the Virgin Media app and can login to the app.

Graham_A
Very Insightful Person
Very Insightful Person

@Tubby1 wrote:

Matt,

Have changed settings to:-

smtp.virginmedia.com         Port 465

pop3.virginmedia.com         Port 995

Tubby1_0-1690810776117.png

Tubby1_2-1690810813486.png

Tested account settings, got

Tubby1_3-1690810856274.png

Got following error messages

Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties.  The server responded: 530 5.1.0 Authentication Required (VM401)

Changed:-

Incoming to pop.ntlworld.com, Port 110

Outgoing to smtp.ntlworld.com, Port 25

Got

Tubby1_4-1690810917514.png

Tubby1_5-1690810936590.png

Error message

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

Last time I set up Outlook, I had used :-

pop.ntlworld.com, Port 110

smtp.ntlworld.com, Port 25

 

 


In the first screen shot you need to select one of the password options: use same settings incoming or enter your username and password in the fields shown.

In the second screen shot you need to tick the box 'this server requires an encrypted connection'  After ticking this make sure that the port number is reset to 995.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Sorry to hear this.

With it being outlook 2013 this is something we wouldn't support anymore.

We've made a lot of updates to emails in the past month ourselves.

I have been looking into this and I have found out  support for Office 2013 ended on April 11, 2023, which means when we made the latest software updates this is why its not working sorry,

Outlook will stop working  due to several reasons, like incompatible add-ins, DLL files problem, lost or corrupted PST file, and more due to newer software updates.

I would suggest using the the app to check the emails or set them up on your phones app such as Mail.

Unless you upgrade it you won't be able to use Outlook 2013 for emails sorry.  Cheers 

 

Matt - Forum Team


New around here?

Tubby1
Tuning in

Matt,

Outgoing server Options are:-

My Outgoing servers (SMTP) requires authencation and Logon to incoming mail before sending mail

Tubby1_0-1690815470477.png

Advanced Tab says :-

Tubby1_1-1690815526928.png

Error message is:-

Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).