Forum Discussion

Tubby1's avatar
Tubby1
Tuning in
2 years ago

Outlook 2013 and NTLWORLD email settings.

Hi, Hope someone can help. Had to reinstall Win 10 on my machine and all was well until I had to configure Outlook 2013 to get messages from my NTLWORLD account. Used the following settings:- SMT...
Matthew_ML's avatar
Matthew_ML
Forum Team
2 years ago

Hey Tubby1, thank you for reaching out and I am sorry to hear this.

As Outlook 2013 is nearly ten years old Microsoft has stopped doing any updates for this.

I would try these settings;

  • Server: imap.ntlworld.com.
  • Port: 993.
  • Security: SSL/TLS.
  • Username: Your full email address.
  • Password: Your password.

Cheers

  • Tubby1's avatar
    Tubby1
    Tuning in
    2 years ago

    Matthew,

    When I last confired Outlook was around 5 years ago and I was using a POP3 account.

    The values I used were:-

    SMTP server name smtp.ntlworld.com       Port 25

    POP3 server name pop.ntlworld.com         Port 110

    You have just given me one part of the settings. Can you expand please.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      2 years ago

      I hope this helps

       

      Manual configuration settings for email

      Type of information

      Settings to enter

      Sending mail (SMTP)

      SMTP server name

      smtp.virginmedia.com

      SMTP SSL

      Enabled

      SMTP port

      465

      SMTP authentication

      Enabled (or 'Password' on Macs)

      SMTP username

      Full email address, e.g., richard.branson@ntlworld.com

      Note: If you update your username in My Virgin Media, this email address will not change.

       

      Receiving mail (IMAP4)

      IMAP4 server name

      imap.virginmedia.com

      IMAP4 SSL

      Enabled

      IMAP4 port

      993

      IMAP4 authentication

      Enabled (or 'Password' on Macs)

      IMAP4 username

      Full email address, e.g., richard.branson@ntlworld.com

      Note: If you update your username in My Virgin Media, this email address will not change.

      IMAP4 SPA (Secure Password Authentication)

      Disabled

       

      Receiving mail (POP3)

      POP3 server name

      pop3.virginmedia.com

      POP3 SSL

      Enabled

      POP3 port

      995

      POP3 authentication

      Enabled (or 'Password' on Macs)

      POP3 username

      Full email address, e.g., richard.branson@ntlworld.com

      Note: If you update your username in My Virgin Media, this email address will not change.

      POP3 SPA (Secure Password Authentication)

      Disabled

       

      Cheers 
       

      • Tubby1's avatar
        Tubby1
        Tuning in
        2 years ago

        Matt,

        Have changed settings to:-

        smtp.virginmedia.com         Port 465

        pop3.virginmedia.com         Port 995

        Tested account settings, got

        Got following error messages

        Log onto incoming mail server (POP3): The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

        Send test e-mail message: Cannot send the message. Verify the e-mail address in your account properties.  The server responded: 530 5.1.0 Authentication Required (VM401)

        Changed:-

        Incoming to pop.ntlworld.com, Port 110

        Outgoing to smtp.ntlworld.com, Port 25

        Got

        Error message

        Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).

        Last time I set up Outlook, I had used :-

        pop.ntlworld.com, Port 110

        smtp.ntlworld.com, Port 25