Not receiving password reset link

[erinmay]

Upon attempting to log into my 'My Virgin Media' account, it repeatedly said my password was incorrect so I requested a password reset link but despite trying multiple times over the course of an hour on different devices and browsers it has still not arrived. I am in the process of changing Broadband packages as my current one ends tomorrow (25/09/24) so it is quite urgent. Please help. 

[Steven_L]

Hello erinmay,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L