@Charliew wrote:I have updated my VM account to a different email address,
I have a VM package that includes broadband
Thanks for that update.
1) If the Ntlworld email account you wish to delete is a secondary email account on VM account then you can delete it yourself:
- sign into your main "My Virgin Media" account" (MVM. That's the one where you can view your VM bills and package details.
- then go to the Account settings page, then the Account details page
- on that page scroll down and near the bottom of that page click on "Manage other virgin Media accounts"
You should see your Ntlworld address listed with the option to delete it.
2) If the Ntlworld address is the primary email account (the one you originally used to access your main MVM account before you updated it to a non VM email address) then there is a complication.
The primary VM email address for VM broadband account is effectively baked into the VM system. Updating your VM account to a non VM email address only changes the Username of the account. However, it seems that the design VM's systems still requires the original email address to be kept in place.
The most recent advice I saw from VM staff on the forum confirmed that it is still not possible (even for VM) to delete the primary VM email account for a live VM broadband account.
One of the VM Forum Team (VM staff who support this forum) will contact you via this thread either today or tomorrow. They will be able to give you the definitive answer.
3) Assuming it is not possible to delete this Ntlworld email account I would suggest that you update the password for the ntlworld email account to an extremely complex password to make it as difficult as possible for hackers.
Also you could consider setting up a filter rule in the webmail account of your Ntlworld email account as below. That means that no new emails will arrive in the account.
In the meantime, keep an eye out for a reply from the VM forum team.
Coenoby
