a month ago
Hi, my parent's email account is inaccessible. I cannot log in for them using their outlook email app, and I cannot log in using the webpage from virgin media.
The outlook application is providing the error message:
'Internet email - emailaddress@ntlworld.com
Enter your username and password for the following server:
Server: smtp.virginmedia.com
Username: emailaddress@ntlworld.com
Password: theirpassword '
When I use the webpage it will 'check details', then ask to enter password. The passwords are autofilled and are correct. It then provides this error message:
'Your email or password was incorrect. Please try again or go back to change your email.'
I then attempt to reset the password using the function underneath. I receive the following:
'Please ensure you provide the email address you use to sign in to My Virgin Media'
This is a reoccurring issue for them; I have to rectify this nearly every month. I would move their emails over to a better provider but unfortunately they have used this NTL account for nearly 30 years.
a month ago
@tarapg wrote:they have used this NTL account for nearly 30 years.
The key question is, do they still have a Virgin Media broadband account?
If they don't their Ntlworld email account is inevitably going to be closed down by VM and probably sooner rather than later. You will see there a lots of threads on the forum about that.
However in my opinion, even if they are still paying VM customers, they would be well advised to move over to a non VM email address. Why do I say?
If you want to try resetting their password you need to:
You will also have to generate a Mail app password for their account to use with the Ntlworld email address in their Outlook settings.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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a month ago
Hi tarapg thanks for posting and welcome back to our community.
Sorry to hear of the repeated issues your parents are having with their email address. We're not really able to add to what the fantastic Coenoby has said, sorry. Please do update us with how things go.
Regards
Lee_R