Loss of Email - F010762348
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Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
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I seem to have had my old emails restored to their folders in Thunderbird today (8 July), with the email from Axel arriving early afternoon. I didn't do anything, change any passwords etc, as some others have tried. So hopefully this is ok now. But I do want to back up / save locally to my PC all these IMAP emails in case VM have a similar issue again - if anyone can recommend an efficient and easy method, I would be very grateful! I have googled it several times over the last week, but I'm not finding a clear answer as to a good back up method. Thanks all - and good luck everyone still waiting for restoration!
Hi LJ99
I too haven't had any look finding an efficient process to transfer my VM webmail folder contents to another platform.
Im currently moving them folder by folder in VM webmail by
1- emptying my current inbox ( I created another folder- Misc -and moved everything into it )
2- selecting one of my folders and moving everything in it to the inbox
3 - waiting for them to load onto another platform (Gmail in my case)
4 - creating a label/file in Gmail and once downloaded into Gmails inbox - moving them to the new label.
5- going back to webmail and moving the inbox (the moved folder) back to the folder
Im about half way through doing this, once completed, Ill move my Misc folder back to the main Inbox....
Phew, there is probably a simpler way but as Ive said before, Im no techy and Id rather do this tedious task than be in the same position again.
I am no techy either. If i was I might understand more of what is happeniing as I find the situation incomprehensible.
I have been unable to send or receive emails since the begining of this whole sorry episode. How much longer will it be before we receive the service we are still paying for,
Hi firegirl, thanks for replying. I will definitely look at your method and see if I can make it work, although I haven't had much luck accessing VM webmail in the past! I stick to using email via clients like Thunderbird on my PC, which was fine until my latest new PC and client wouldn't let me use POP3 and I had to change to IMAP. So I'm still hoping to find a method to quickly convert those IMAP emails to saved files on my PC before VM can delete them all again - hopefully a method that doesn't require a separate action for each individual email as I have nearly 8000.
Hi @firegirl, @LJ99, and others looking to migrate to Gmail…
Once I have migrated all my accounts across to Gmail I will use this ‘opportunity’ to tidy up, consolidate and generally carry out some long-overdue Housekeeping on my emails.
Initial experiments show this is quite a simple task using a combination of Outlook (my preferred email client) and the Gmail web front end.
Firstly, I created various ‘Labels’ in the Gmail web front end to match my required and desired hierarchical ‘Folder’ structure.
Secondly, I added my Gmail account to Outlook, which displayed the newly created ‘Label’s as ‘Folders’.
Lastly, I bulk copied emails from the respective ntl:world email folders to their Gmail equivalents previously set up.
Other email clients should behave similarly to Outlook in this respect; Thunderbird did for example.
I will maintain both accounts in Outlook; my ntl:world email account picking up emails from organisations I have forgotten to migrate a across, my Gmail account being my Primary account.
As others have said using VM since NTL days we have become reliant on how we use email and never expected a total loss as what seems to have happened..
I have just done that with Outlook, I am now waiting for VM to restore my access to email and historic data so I can migrate and as you say clean the shed..
