Forum Discussion

54Gazza's avatar
54Gazza
Tuning in
3 years ago

Well seems like some progress has been made overnight as I now have my inbox and sent items prior to the outage. However, no sign of any of my folders which is the most important thing for me as I like to organise my inbox into folders. Interesting that all along Virgin were talking about restoring the 'inbox' and 'historic emails' but thinking about it no mention of folders! Looks like I'm going to spend all day trying to get through to the helpdesk

firegirl's avatar
firegirl
On our wavelength
3 years ago
54Gazza wrote:

It seems like some progress has been made overnight as I now have my inbox and sent items prior to the outage. However, no sign of any of my folders which is the most important thing for me as I like to organise my inbox into folders. Interesting that all along Virgin were talking about restoring the 'inbox' and 'historic emails' but thinking about it no mention of folders! Looks like I'm going to spend all day trying to get through to the helpdesk

Hi

Hope this helps but on this thread, I have been referring to lost historic emails which included anything stored in folders.  Although I had been able to send and receive emails after 19th June, nothing in any sub folder (sent, deleted, personal folders) were visible.  I have now, thankfully, had everything restored and I have backed it up to Mailstore.  However what Ive learnt (and I don't know much about these things) is that the emails stored in the folders and sent, are on the IMAP server and anything in the current inbox is on the POP server.  I know this because my new gmail account has only retrieved emails from the POP server and hasn't got any of my folder contents which are the important ones I need.....Im still working out how to get my folders to show in Gmail, but maybe some one more techy than me can make sense of the server difference and the implications.......