Loss of Email - F010762348
Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
Forum Discussion
Interesting legal opinion, to be confirmed.
Whilst VM may maintain lack of this service isn't due compensation, in the cases where emails have actually been downloaded to our own machines (ie not using webmail), that data is now the property of the customer. When VM brought back their imap servers online, they deleted our data. Whatever the reason, incompetence, negligence, human error, etc., the fact remains they deleted data held on personal machines. I cant find anywhere in the t&c's where they have authority to do that. Hence ......
Hi @Astrokeith,
Unfortunately, the flexibility that IMAP provides in allowing access to a Master Source of data via multiple devices, each of which updates and reflects the single state once synched, is also a weak point, given the IMAP server is a Single Point of Failure. Hence the reason many on this board have urged people to regularly make back-ups; something I believe VM should be much more up-front and forthright in highlighting…
So, technically, VM have not deleted data on customers’ machines/devices – those devices have simply synchronised with the Server, and now reflect the void that exists there.
VM’s actual legal obligations lie in the UKs GDPR regulations wrt ensuring User Data held on its servers are secure, and readily available by means of ‘appropriate technical and organisational measures’ – this is the ICO’s ‘security principle’.