Astrokeith
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Re: Loss of Email - F010762348
I note from the BBC News that a VM spokesperson is stating that we can all send and receive emails, it's just the historic emails that need to be restored. They continue to propagate 'misleading' information. I hope that any investigation by the ombudsman will uncover this and their attempts to close out our complaints early.1.5KViews6likes1CommentRe: Loss of Email - F010762348
Interesting legal opinion, to be confirmed. Whilst VM may maintain lack of this service isn't due compensation, in the cases where emails have actually been downloaded to our own machines (ie not using webmail), that data is now the property of the customer. When VM brought back their imap servers online, they deleted our data. Whatever the reason, incompetence, negligence, human error, etc., the fact remains they deleted data held on personal machines. I cant find anywhere in the t&c's where they have authority to do that. Hence ......1.4KViews3likes3CommentsRe: Loss of Email - F010762348
From my understanding of imap server/client systems, the people at Virgin Media would have known this would happen when they re-started the servers. If they didnt, then its negligence or incompetence. If they did know and went ahead, then its even worse. Whatever they say in their t&c's they are liable, not for the initial failure of the email system, but for their action which led to the deleting of folders on our own devices. BTW, this continued reference by Virgin Media to 'historic emails' is disingenuous. These folders contained current emails such as holiday bookings, current correspondence with contacts, etc.,1.5KViews2likes0Comments