We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
Since the almighty c*ck-up Virgin did with their email service I have no end of problems.
Now I am getting the warning message.....
I am using a Mac and it's "Mail" app, not directly using VM's email webpage.
"Connections to the server “imap.virginmedia.com” on the default ports timed out."
Please can anyone help as I can't be bothered to sit on a phonecall waiting hours for a VM rep to talk sh*te at me.
I found that signing into MyVM and using the link on the frontpage launched a webmail client. I'm assuming that it is the SMTP and imap interfaces that are broken and webmail at least via this route is ok. Hoping it will just start working again sometime during the next work week as webmail is so clunky.
I have 2 accounts, one ntlworld.com and one virginmedia.com, since the recent downtime, when I log in remotely to view my emails the virginmedia.com account is showing an error, and i'm unable to view anything within it.
Any pointers on how to get this account accessible again much appreciated.
It's just broken on VM sid, users can't fix it themselves. They marked the fault it as fixed for the weekend so I imagine everyone went home.......
The "Inbox" is working on some (perhaps all) of my accounts but some of the others are not (shrug)... Deffo a VM issue.
Still struggling to connect to IMAP server or more often to timeout, same as yesterday. Emails do arrive intermittently but client software hangs pending message flags being set or failing to and waiting for server to respond to IMAP commands, which it mostly fails to do or takes too long just like previous days. Sorry to say no progress Sunday morning. Can we have an update please?