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Loss of Email - F010762348

ModTeam
Moderator
Moderator

‎19-06-2023 11:27 - edited ‎13-07-2023 19:22

Resolved

Hi,

We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.

ModTeam

Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.

 
3,132 REPLIES 3,132

Mamba
On our wavelength

on ‎30-06-2023 10:39

I didn't even get to see the 'maintenance warning', but thank goodness for this forum for an update.   We are also still down in NW Home Counties, all accounts on vm.com and ntlworld.com.   /sigh/  Haven't bothered trying webmail.

AS
On our wavelength

on ‎30-06-2023 10:40

Well no surprise.. and no e-mail. Phones 150 and got recorded message "customers may be experiencing.....we are working hard to bla bla"

alienor
Dialled in
In response to cynix

on ‎30-06-2023 10:40

Same for me!

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brantome
Up to speed
In response to brantome

on ‎30-06-2023 10:41

Webmail now gone too 😞 

0 Kudos

ianjayne
Rising star
In response to ianjayne

on ‎30-06-2023 10:44

Wrong ! 

0 Kudos

wukky
On our wavelength

on ‎30-06-2023 10:44

My VM Mail System has totally gone ‘walkabouts’ - it was ok until about 10:30 am - 30/6/23 - though historic info still missing

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ModTeam
Moderator
Moderator

on ‎30-06-2023 10:44

Latest Update - 30/06/23
 
Our teams were working through the night to complete planned and essential work to our email service. This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties this morning which means email users may be experiencing intermittent issues with their email service. We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.

ahrbee
Fibre optic

on ‎30-06-2023 10:45

VM: Kindly tell us what is happening. Is this an overrun of maintenance or another meltdown?

Mamba
On our wavelength
In response to FlashPan

on ‎30-06-2023 10:45

Same here in NW Home Counties, appears to be a national issue (again) or continuation of the last one?  Fyi, the big post/thread from 2 weeks ago is still active and many new posts!
https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/td-p/5345262/page/159 

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Mamba
On our wavelength
In response to Kentrainbuff

on ‎30-06-2023 10:47

Same, NW Home Counties. The big post/thread from the last big problem 2 weeks ago is re-activated by this latest outage!  https://community.virginmedia.com/t5/Email/Loss-of-Email-F010762348/td-p/5345262/page/159 

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