Issues signing in to NTLWORLD email

[Kimbers70]

I am going round in circles trying to sign in to my ntlworld email 

This is my main email account and is in constant use to need to be able to access stored emails - I have re-set my password and cleared cache but no luck and am beyond frustrated 

What else can I do?

[jpeg1]

Others are reporting email problems at the moment, so this may be a system problem. You could try checking the advice here... 

https://www.virginmedia.com/help/broadband/manage-email-account

This assumes of course that your email address is still linked to a current Virginmedia broadband account.  If it is not then it has probably been closed by VM. 

[notsonewuser]

Snap !

it is FUBAR ATM

The password parser is refusing to allow anything i try nor does it seem to like Firefox's random generator , I had some success with duck-duck-go but , I'm still going around in circle trying to generate a ntlworld 'APP' password for my Thunderbird or Aquamail  clients.

Bill

[Akua_A]

Hi @Kimbers70 

Welcome to our community forums and thank you for your first post.

Sorry to hear you are having issues when trying to generate a password for your mailbox. We can understand the frustration caused and want to best help. Please try the following link and let us know if it helps.

Thanks,

[Kimbers70]

I'm afraid I have tried all of the suggested things and nothing has worked

A ticket was raised yesterday morning for IT to resolve - so far spoken to 3 different people all with different promises and different timescales - from within the next hour and I will call you to 5-10 days!!

Needless to say we are more than 24 hours on and I still cannot access and no-one has been in contact today at all 

It would appear I am not the only one but this is little comfort when there are important documents I need to access

[Ashleigh_C]

Hi there @Kimbers70 

Thank you for popping back to us and we are glad to hear the teams have raised a ticket to take a closer look, the IT teams may reach out via an unknown number. If you have not heard from the team after 5 working days please do let us know and we will be happy to chase this.