Forum Discussion

davidmole's avatar
davidmole
Tuning in
28 days ago

Email Signing Issues

When initially logging into email with [removed]  my wife received an account compromised message. Following instructions we changed the mail address on the account to [removed] We changed the password and generated the app passwords as instructed.

Email is now accessible via this account/password combination, but IMAP/POP is not using the password generated on the virgin website - as instructed

When trying to change the account email address back to [REMOVED , we get a message to say you cannot change your sign in details to ntlworld.com.

What is the resolution ? Why I can't she change the account back to ntlworld.com , as this is her email address  ? 

 

 

[MOD EDIT: Personal information has been removed from this post.]

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    My VM to access webmail uses the 3rd party email address and password.  “Apps” e.g Outlook use the NTL email username and the generated xxx-xxxx-xxxx-xxxx password. 

  • Hello davidmole

     

    Thanks for posting in regards to the email access issues, we appreciate the concern and you taking the time to raise this via the forums.

     

    Were you able to try this using the combinations provided via Adduxi? Did this help resolve the issue? There is also support here

     

    Let us know.