Update Wednesday evening, this has been ongoing since Tuesday morning. A very small number of email had come through, probably well under 5% and some of those had been delayed by some time. There are some I've not received, so that's about 36 hours delay so far.
I called Virgin and got passed through four different departments, all checking I can see my inbox etc etc and showing very little understanding of what the problem was. I appreciate that they need to run through the basics but I was very clear walking through that it wasn't an authentication type problem. That was all they did for the first 90 minutes of the call.
Some test emails were sent and those sent from within Virgin seemed to take between 1 and 5 minutes to be delivered. A couple of external tests also came through within a few minutes. One email arrived which was sent more that 24 hours earlier.
Looking at the email headers the delay is with the cluster of mx???-prd-nl1-vmo.edge.unified.services SMTP servers accepting incoming emails. The 24 hour delayed email was through mx12 for example.
Eventually she said there is a delay on emails and apologised. I've no idea if she did find that out or just to get rid of me, but she said she's raising a complaint as I did express my displeasure that surely their IT department should be able to see this and also show it on the server status.
She couldn't say when it will be fixed.
