I am a VM Broadband customer yet I have received the virgin.net email closure message. Do i ignore it?

[colenum]

I have received an email from Virgin Media saying:

"As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days, which means you won’t be able to access your inbox after that and contents of your account will be removed and permanently deleted."

However, I do have Virgin Media services as I am a VM Broadband customer so it appears to have been sent in error.  The email has no way for me to get in touch to confirm this is the case.  How can I get in touch and what can be done?

PS: I have had my virgin.net email for 27 years, it would be a shame to loose it.

[goslow]

If you are currently a VM broadband customer you may have an option to save the email address.

See summary info from forum VIP 用心棒

https://community.virginmedia.com/t5/Email/Concerned-Virgin-Net-eMail-Users/m-p/5575739#M279991

A VM person should reply to your topic, usually within a few days.

[Nathan_B]

Hi there @colenum 👋 Welcome to our forum and thanks for your post 😊

As you've stated you do still have active services with us I'll be happy to look at having this email connected to your account. I'll pop you a PM to confirm your details.

Regards

Nathan

[colenum · Accepted solution]

My issue is now resolved thanks to Nathan_B in the Forum Team.

They arranged for my virgin.net email address to be linked to my active VM Broadband account.  This normally takes 3-5 days to be completed.

If you want to keep your virgin.net email I suggest you start a new conversation thread of your own so it can be seen by the Forum Team.

[colenum]

Update - I did still receive a "Final reminder: We’re closing your email account in 15 days" email.  The forum team confirmed that this can be ignored because my email address is now linked.

[ravenstar68]

If you double check by signing in to my.virginmedia.com you can confirm which email addresses are linked to your account.