Loss of Email - F010762348
Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully re...
Forum Discussion
Graham_A wrote:carl_pearce The link you posted is for the T&Cs effective from May 2023, twelve months after VM stopped offering their free email add on. It would be more helpful to post a link to the relevant terms for customers who signed up when VM Mail was still available. I believe that there was a similar clause regarding user responsibility for backups.
Same section post Nov 22:
I cannot find any documents related to pre.
EDIT: found it (Same section):
FYI: see Acceptable Use Policy | Legal | Virgin Media:
- pre-17 June 2022
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Email use
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6.5. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.
⋮ - post-17 June 2022
Email use
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6.4. ⋮
… It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.
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