Email unavailable; ntlworld.com, current customer

[GoRedSox]

Hi All

I am also suffering with the "email unavailable" message. I have followed some of the steps in the message page (but some of it does not align to what I see on the screen, so that is not helpful).

I am an existing customer. I use the ntlworld.com domain. I have not been able to access the mailbox for 3 weeks. I have set up device authentication for my mobile phone and a laptop. I have done a password reset too on MyVirginMedia. I am not sure that I have reset the mailbox password due to the instructions not tallying with what I see on pages which link to the information message.

All help welcome!

[Zach_R]

Hi @GoRedSox,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear you're having some trouble accessing your email account. To clarify, are you having issues when trying to access it via the webmail platform on our website too, or just via a third party email client/app like Microsoft Outlook and Apple Mail?

Thanks,
 

[GoRedSox]

Hi Zach

I am not able to access the account via any route. I have email on my (Android) phone. I have tried to login via the VM website. Nothing works. All options end with the same message that the account is not available.

[John_GS]

Hi @GoRedSox 

Thanks for coming back to the thread.

I'll send you a PM now to assist further.

[GoRedSox]

Hi @John_GS

https://community.virginmedia.com/t5/user/viewprofilepage/user-id/611907

Can you assist further please.

[Alex_RM]

Hi GoRedSox,

Can you see you spoke with John_GS yesterday, please follow the advice given over private message.

Alex_Rm