Email not working (error inside server message)

[DancinDiva]

NTLworld email not working - "An error occurred inside the server which prevented it from fulfilling the request."

Nothing about it in Service Status.

I notice that over the past couple of weeks other people have the same problem  - No solution and it just seems to resolve itself in a day or so. 

However that is not satisfactory when I need to send an email now. 

[DancinDiva]

After several hours of getting the same error, I can now send emails - no idea of the cause of the problem or what resolved it.

[Chris_W1 · Accepted solution]

Hi DancinDiva, thanks for the message and welcome to the forums.

I am sorry to hear that there was an issue with the sending of emails, and am glad to hear that this is now resolved. 

Please keep an eye on this and let us know if anything changes. 

Chris. 

[DancinDiva]

Exactly the same is happening when I try sending emails this morning. 

Earlier I also go the 'account locked out, please change password etc. scenario' which I now ignore.

What is it with VM these days - unreliable for a communications company and no explanation as to what keeps going wrong.

I'd be interested to know if  these errors more common with NTLWORLD email accounts?

I guess I'll have to wait until I can log in again eventually.

[DancinDiva]

After 5 hours of not being able to send emails this morning,  can now send them. Do you have any idea on what is causing this intermittent (but rather annoying) problem? Other people have reported it as well. 

p.s. Can I edit my  original post rather than adding a reply? 

[Travis_M]

Hi @DancinDiva 

Thank you for your response

I'm very glad to hear this is now resolved, please do keep an eye on this and do make us aware if anything changes. We do not have any information as to why with this now being resolved unfortunately

Regards

[muffmasterh]

it is not resolved it has gone down yet again

[muffmasterh]

An error occurred inside the server which prevented it from fulfilling the request. 21.48pm 31/10/23 what is happening please...?

[Duc916]

Same today unable to send mails from my NTLworld email acc getting An error occurred inside the server which prevented it from fulfilling the request.

[Duc916]

This seems to be occurring to many ntlworld accounts as I seem to be afflicted today getting An error occurred inside the server which prevented it from fulfilling the request.

Has the issue been identified and is there and incident running on the problem, ie investigate/identify/fix ?