Forum Discussion

Littlelostelf's avatar
Littlelostelf
Tuning in
2 years ago
Solved

Email Blocked and Password Advice Confusing

Our main ntlworld email address, connected to our main Virgin account stopped working yesterday and we cannot access it. This happens several times a year, but it appears the process to change the pa...
blocked
ntlworld
password
  • Paul_DN's avatar
    Paul_DN
    2 years ago

    Hi Littlelostelf,

    Thank you for reaching out to us in our community and for the update, glad to hear you are now back in your Email account, regards phasing out our Emails this isn't something we are aware of however we would always advise having a back up email.

    Regards

    Paul.

Littlelostelf's avatar
Littlelostelf
Tuning in
2 years ago

Hi Sabrina, thank you for reaching out,

I did ring for help and we resolved the issue via: changing my login email to a 3rd party email (not Virgin) and generating a one time Virgin App password which is 16 digits for Outlook, which was the email programme used for the blocked email. Interestingly, the 2 Virgin Media people I spoke to informed me that Virgin are phasing out all their ntlword and virginmail emails and are encouraging everyone to migrate to 3rd party emails and email providers. This wasn't something I was previously aware of.

All best!

Paul_DN's avatar
Paul_DN
Icon for Forum Team rankForum Team
2 years ago

Hi Littlelostelf,

Thank you for reaching out to us in our community and for the update, glad to hear you are now back in your Email account, regards phasing out our Emails this isn't something we are aware of however we would always advise having a back up email.

Regards

Paul.