Forum Discussion

ajfhodgson's avatar
ajfhodgson
Tuning in
8 months ago
Solved

Another virgin.net Cancellation Victim

Hi, I'm another victim of the unilateral cancellation disaster. Like many others, me and my wife got our @virgin.net email addresses in the 1p/minute dial-up ISP days of 1997. Reading all the thr...
  • Graham_A's avatar
    Graham_A
    8 months ago

    ajfhodgson You will need to generate an app password for the virgin.net account.  You do this via the My Virgin Media account for the email address concerned so if you don't have access to that it could be problematic.  Have you responded to the PM from Daniel_Et 

ajfhodgson's avatar
ajfhodgson
Tuning in
8 months ago

goslow

Thanks for this. I downloaded and installed mailstore - looks useful. But it was unable to access [REMOVED]@virgin.net ("server returned: Authentication failed (NO).") either with the default settings, or when I entered manual configuration of server as imap/ssl and imap.virginmedia.com  I used the same password I can successfully use for the webmail at https://mail.virginmedia.com/appsuite/#!!&app=io.ox/mail&folder=default0/INBOX so I'm wondering if the account needs to have IMAP enabled? If so, how do I do that?

Cheers, Andrew.

 

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Graham_A's avatar
Graham_A
Very Insightful Person
8 months ago

ajfhodgson You will need to generate an app password for the virgin.net account.  You do this via the My Virgin Media account for the email address concerned so if you don't have access to that it could be problematic.  Have you responded to the PM from Daniel_Et 

  • ajfhodgson's avatar
    ajfhodgson
    Tuning in
    8 months ago

    @Graham_A That's very helpful!  Following your hint, I've created an App Password for the virgin.net email (logging successfully in to my virginmedia,com account), and mailstore is now busily archiving the contents.

    And yes, I have replied to @Daniel_Et 's email with all the details.