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Sparks22's avatar
Sparks22
Tuning in
7 months ago
Solved

Another virgin.net cancellation

So I got the email (again, had it several years ago).

I am a customer, but due to virgin media being unable to migrate my account (more than once) my two virgin.net accounts are not associated.

First call to support assured me it would be fine, final warning email comes and a second support person says, nothing can be done.

can anyone help here help keep my the emails?  22 years of emails and accounts an access to change in 15 days is going to be tough.

thanks in advance

  • Gareth_L's avatar
    Gareth_L
    7 months ago

    Hello Sparks22

    Thanks for your post and welcome back to our community.

    We can take a look at seeing if the two virgin.net accounts can be transferred over for you.

    It's not a guarantee as we need to ask if you have an active broadband account in your name that matches the name of the former account.

    If you can let us know that would be great.

    Gareth_L