I am really confused by VM behaviour. I’ve been a loyal customer for 20 years, and was told the best 1G package was over 72 pounds a month. Even my 500mb would increase to 62 pounds. I spoke to customer services, but they are just useless. They don’t...
Hi,Does anyone know who I can contact to move a Virgin green junctions box which is next to our rear garden fence by about half a meter to the edge of the pavement?Thank you
Hi, Just a quick one for anybody who doesn't know, you can reccommend a friend or family member and both get £50 for the RAF! It's £50 straight into your bank account too so no taking it off your bill etc. If you'd like more info either reply here or...
Does anyone know how to deal with the disaster of the media bundle that includes Netflix and O2. We have been trying off and on for ten months to set my daughter's phone up with O2 - argh, scream scream ugh! dead!!Nothing we try works.I am so sorry t...
I have had a number of outages over the last few weeks and had several text mesages from Virgin Media telling me that there has been a problem with the network for the BR6 area. I have spoken to VM on a number of occassions to request compensation fo...
About 9.30 this morning I noticed flashing red light on my hub 5 and knew something was up. I checked my landline phone and message displayed said "Line cord error, please check" I have not done anything to any part of the phone line cable so I do n...
Just a vent as I have never dealt with a a company that has such bad customer service!After Virgin Media contacting me about get a new ‘free’ TV box as mine was ancient, not only did I have to make a very lengthy call to argue my case; I was then cha...
I know there's a lot of posts about how to get the best deal but this isn't actually for me, it's for my 92 year old MIL.I can't cancel and wait for retentions to come back to her as I need to be the one to talk to them.For the record, she's got Mix ...
Since the recent price hike, my monthly bill is now unaffordable. I contacted Virgin to downgrade my package and they told me I'd have to start a new contract if I make changes. Is this correct? Surely not...
How do I contact Virgin by email?I have tried 3 times so far with no response from them. Two attempts to "thanks@virginmobile.com" have been ignored and my latest attempt to "mail@virginmedia.co.uk" got the response "we do not pick up mails from this...
