No 'New Post' option being available any longer now means no one can raise new issues or ask for help without apparently searching for a topic then jumping into someone else's previous post.
The community has become close to pointless considering many may need help with something completely unrelated to any previous topics. But now you have to reply to an existing post (if you're lucky enough to find one related to your needs) which means the majority of the community isn't going to see the request & therefor not be able to advise or help if able to. Also now only a handful of folk will see your request who all either have the same unsolved issue so are unable to assist anyway or are having an issue that's not relevant!!!
Also what's with all the 'I've PM'd you' nonsense I'm seeing everywhere to requests for help & advice when they NEVER return to the post to supply the resolution, or at the very least advise that it's still not resolved so ongoing, seriously what the hells wrong with folk? Pathetic.
The whole idea of this forum was to allow Virgin customers the ability to ask for & receive help & advice, not to limit & restrict which is all it's now doing.
I can see plenty of results for my issue but not a single one has a solution, the newest is at least 2 weeks old since the last response which is again from someone still stuck, & worse if a solution does finally get found it's not even posted as a 'Sticky' or on any kind of sensible homepage, WHILST STILL NO ONE CAN ASK ANEW IF IT'S BEEN RESOLVED.
Definitely taken a huge step backwards, just like Virgin as a whole especially since the clowns backside of a mess they've made of wiping out account access for so many with the merging of the virgin/O2 sign in joke.
PLEASE. Return the ability of posting a new query, you know the whole point of the forum in the first place. And put up 'Sticky's' with solutions for all to see & search instead of throwing out all manner of unhelpful search results.