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Very poor service in BR6 area over several weeks

I have had a number of outages over the last few weeks and had several text mesages from Virgin Media telling me that there has been a problem with the network for the BR6 area. I have spoken to VM on a number of occassions to request compensation fo...

Statler by • Tuning in
  • 88 Views
  • 0 replies
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Flashing red light on hub 5

About 9.30 this morning I noticed flashing red light on my hub 5 and knew something was up. I checked my landline phone and message displayed said "Line cord error, please check"  I have not done anything to any part of the phone line cable so I do n...

GC1028 by • Dialled in
  • 139 Views
  • 1 replies
  • 0 kudos

Complaint

Just a vent as I have never dealt with a a company that has such bad customer service!After Virgin Media contacting me about get a new ‘free’ TV box as mine was ancient, not only did I have to make a very lengthy call to argue my case; I was then cha...

How to look at getting a better deal

I know there's a lot of posts about how to get the best deal but this isn't actually for me, it's for my 92 year old MIL.I can't cancel and wait for retentions to come back to her as I need to be the one to talk to them.For the record, she's got Mix ...

Changing package means a new contract?

Since the recent price hike, my monthly bill is now unaffordable. I contacted Virgin to downgrade my package and they told me I'd have to start a new contract if I make changes. Is this correct? Surely not...

Kcg73 by • Joining in
  • 159 Views
  • 1 replies
  • 0 kudos

Resolved! Contacting Virgin by email

How do I contact Virgin by email?I have tried 3 times so far with no response from them. Two attempts to "thanks@virginmobile.com" have been ignored and my latest attempt to "mail@virginmedia.co.uk" got the response "we do not pick up mails from this...

Bogdan3 by • Tuning in
  • 459 Views
  • 5 replies
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Pig sick

What has happened to the Virgin Home page all I get is a blurry picture not seen before. To access emails I have to go via Google NOT A HAPPY BUNNY. According to status there are no disruptions in this area

annboleyn by • On our wavelength
  • 141 Views
  • 1 replies
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VM officially worst telephony provider

Virgin Media is officially the worst provider of both mobile and landline telephony amongst the major providers in terms of customer satisfaction according to a detailed report published today by Ofcom. VM is just middling for broadband.Although Plus...

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