Forum Discussion

Mr_K's avatar
Mr_K
Knows their stuff
10 hours ago

Congrats VM on your award!

 Well done VM on your award! 3rd year running, do you to get to keep the cup? 😉
https://www.which.co.uk/policy-and-i...r-awLXz0F7OWMO

Quote:

Hat trick of horrors: Virgin Media

Poor customer ratings and an expensive price rise sees Virgin Media awarded a Shoddy for the third year running. Virgin Media was the worst-ranked provider in Which?’s annual broadband survey, with poor ratings for customer service and support.

This year, Virgin Media also introduced the biggest mid-contract price rise for broadband-only customers of £3.50 a month, compared with the £3 a month announced by most other providers. The company has also been under investigation by Ofcom since 2023 following customer complaints that Virgin Media is making it difficult for them to cancel their services. This case is still ongoing.

 

 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 hours ago

    Credit where credit is due. A well deserved award. 

  • HughJarsse's avatar
    HughJarsse
    Knows their stuff
    10 hours ago

    Well, who'd have thought it. 

    Couldn't have gone to a more deserving company. 

    To win 3 times on the trop, really speaks volumes for their 'customer service' (or lack of) 

    Really hard to find any other company with such disregard for their customers, and authority as well. 

    Anyone looking to take their 'shoddy' award has their work cut out, that's for sure, but certain VM will up their game to take a 4th one next year.