Congratulations VM customer service !

VM boasts that it has won three positive awards. See https://www.virginmedia.com/legal/awards

The thing is the Uswitch one has already been updated for 2024 and VM has been usurped by Plusnet https://www.uswitch.com/telecoms-awards/

It did rewin the obscure GWS speed one this year https://gwsolutions.com/2024/07/16/virgin-media-o2-and-ee-come-top-at-gws-connectivity-experience-awards/

In terms of the equally obscure Umlaut benchmark award VM only beat BT by a bat's squeak as far as I can see https://www.accenture.com/content/dam/accenture/final/accenture-com/document/Umlaut-Virgin-Media-UK-Fixed-Broadband-Certificate.pdf#zoom=50