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Resolved! Loyal customer

I contacted virgin to cancel my contract once it is finished in December as the service was terrible and they failed to do so resulting in a £65 charge for rolling into the next month. I tried to resolve this but virgin media customer service being t...

Absolutely ridiculous, no Internet or TV for 3 days.

We've had absolutely no Internet or TV for nearly 3 entire days.It went off randomly Wednesday and the lady on the phone said it will come back intermittently and engineers are trying to fix a complex issue and we might not get it back till the 24th ...

NShort21 by Joining in
  • 3 replies
  • 0 kudos

Can’t log into 02 priority app

Hi,I have downloaded the 02 priority app but nothing happens after I select log in with Virgin media, it returns to the homepage without logging me in? Please can you advise?ThanksMaria


Are there any free competitions if you’re a Virgin broadband customer? I enter O2 & Sky comps regularly but nothing for Virgin!?

Package installation text

Hi, signed up to virgin. Phone , bb and tv. Received a text with a link to follow to chat about the property set up prior to installationI've followed the link but the page it takes me to has no chat facility or hyperlinks to follow.    

Royley by Joining in
  • 1 replies
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Old pension

Trying to find a pension I would have had when working for VM from 2002 to 2013. Cannot find a contact number for HR or address anywhere. Just need to know who the pension provider was that was with. 

TT8 by Joining in
  • 2 replies
  • 0 kudos

O2 Priority rewards

I have had a problem with O2 rewards, I managed to get an entry for the Odeon cinema tickets today, buy when I clicked on USE NOW it simply would not issue a ticket. I forgot to do it last week. But was really disappointed that it glitched and would ...

Panda99 by On our wavelength
  • 1 replies
  • 0 kudos

Does Virgin have outage protection?

Hi All,Not sure which board to post this on.I'm currently with BT and our area has just been connected to Virgin Media.The only reason i'm with them is because I have their Halo product which activates a 5G mobile wireless hotspot if the internet dro...