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When I navigate to the Webchat page in order to make a complaint the page suggests that a live webchat service is available but what actually seems to happen is that a WhatsApp button appears which takes you to WhatsApp, which is NOT a live webchat s...

ngood77 by Tuning in
  • 4 replies
  • 0 kudos

Collection time slot

Does anybody know what time VM collections go up until? My collection is today, I've been sat around waiting all day but haven't heard anything. I had the email reminder about collection today but no time given. Kind regards A

New package offer

Keep getting a call from Virgin offering me a new package, as a one time offer but when I ask them to send me all the details in black and white ie email,etc they are very reluctant to do so. They want me to accept the offer there and then without gi...

removal of posts without explanation

I have noticed today that four posts that I made have been deleted. In my opinion, if a post in some way breaches Forum guidelines then the contents of the post should be deleted, and an explanation inserted in its place as to the reason for its remo...

Buffer6 by Legend
  • 12 replies
  • 1 kudos

O2 Priority app

Hii have tried numerous times to log into to the priority app, but can’t access it. I’ve deleted the app and reloaded it, but still no joy. Please can someone advise as to how you can get it to work? I want to take my girls to Pizza Hut, using the fr...

Jjccss11 by Joining in
  • 1 replies
  • 0 kudos

BIG Mistake

So, after the recent price rises, decided to end our contract and switch to BT 900BT installation Engineer missed THREE confirmed appointments, finally installed just before our Virgin 1 gig was due to disconnect.BT service kept disconnecting at rand...

johndm by Superfast
  • 3 replies
  • 2 kudos

Resolved! Unsolicited calls from VM

Keep getting calls from VM about giving me a "great" deal on my mobile plans. Told them numerous times that I`m not interested and to please not phone again. Calls have started again, also had a text saying if I wish to have the calls/texts stopped j...

robjon by On our wavelength
  • 2 replies
  • 1 kudos