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Moving house

Hopefully someone can shed some light on this for me. My son moved out about 1 year ago and signed up for a Virgin package in his flat. Things didn't work out for him and he has moved back in with me. I have a virgin package already. Virgin are claim...

rawjaw by Joining in
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Price

Hi , I am at the end of my contract and virgin are going to charge me nearly £80 for 50 mb broadband , tv mix+ and 24/7 free phone calls , I have been offered 100 channels and normal tv package ie , free weekend calls with 50 mb broadband for £45 , w...

John2021 by On our wavelength
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Cancellation merry-go-round

In May I informed VM I was moving home via the bot. It sent me to a different queue and I heard no more about it.  Seeing as I had heard nothing from VM about my move I decided to simply cancel my services and contract instead.  I have tried using th...

Netflix doesn't work properly

Netflix has appeared as part of an upgraded account I was given by Virgin, probably because of the guilt that inhabits them for the 24% price hike.It works perfectly until it stops. After some time - half an hour, an hour, whatever, it then freezes a...

Free Gift Received - Not a Virgin Customer

Today I received a free gift of an i-phone 14 and an i-pad, with no supporting paperwork. It came from a company called GXO. I noticed similar occurrences on this forum but I am not a Virgin customer. Have contacted customer services and the items ar...

Mapgroup by Joining in
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  • 1 replies
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mutv

if i add mutv can i cancel at anytime or is it a 12 months contract thanks

stevej44 by Joining in
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