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Cancelling

Have spent 2days trying to get in contact with virgin media my  contract is coming to end coming was actually thinking of renewing with them .this is a joke 

Cath45 by Joining in
  • 304 Views
  • 2 replies
  • 0 kudos

Locked out of account please help

Hi, my husband is locked out of his account. He is trying to go through the steps to retrieve it and reset his password but it is not working. It keeps saying 'oops we have run into a problem'.  We can't find a number to phone or any way of getting h...

ACS_XXXX by Joining in
  • 315 Views
  • 1 replies
  • 0 kudos

Rate my renewal and how I should proceed

My current deal ends beginning of November. I have the top volt package (all movies, sports, 2 boxes, 1gig speed etc).I’m paying £65pm plus £25pm o2. They have offered me the same deal for £75pm. I’m assuming my o2 contract won’t have any fixed term ...

rujur6 by Joining in
  • 699 Views
  • 6 replies
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Resolved! How do you move from Virgin Media to another provider?

Hi all, I have been with VM since the 90's when they took over NTL world.Over the years my bill for VM has gone up and up and up, I contacted them and have their basic package, but even that's too much now.So I decided it would be cheaper to buy a ne...

kmc1965 by Joining in
  • 1392 Views
  • 4 replies
  • 0 kudos

Returning Virgin equipment when moving country?

I was hoping to cancel my contract 30 days from now and send back the equipment (router) on the day after it ends, right when I leave the country.They told me they can only book the equipment collection slot at least 15 days AFTER the contract has en...

b1onny by Joining in
  • 648 Views
  • 3 replies
  • 0 kudos

Free at last but no overlap of service.

Was changed over this afternoon to ZEN FTTP via Open Reach, Engineer did a very neat job and listened to my suggestions of placement of equipment and was able to do my suggestions.VM transferred the phone number ok and cease the phone service, and I ...

dnpark38 by Knows their stuff
  • 319 Views
  • 2 replies
  • 0 kudos

Price Increase RPI plus 3.9%

Could someone provide a rationale that makes increasing prices by RPI plus 3.9% fair for customers (apart from the fact that some of competitors appear to be doing something similar).  Even if the RPI is below 0%, prices still go up by 3.9%...that do...

NC4 by Joining in
  • 891 Views
  • 6 replies
  • 2 kudos

good communication VM area fault and power cut

There was  an unplanned  area power cut in VM area 30 at approx  13.00 today, it  lasted  approx half an hour,. this affected VM services for a short while, but I was informed by text message from VM regarding the fault and when it was back working a...

ALF28 by Super solver
  • 353 Views
  • 1 replies
  • 0 kudos

"Kudo" is not a word.

Earth-shattering news: Not all words that end in s are plurals. Marking a forum post as having "1 Kudo" is pure gibberish. Whoever came up with that clearly listens to too many Americans and undoubtedly also believes in the existence of "a statistic"...

Webchat... is it manned?

Does anyone know.... Is the webchat actually manned by anyone? Trying to cancel my account as I move in 2 days, it says 'approximate 45 minute wait' I was waiting 3 hours until it shut last night and now I've been waiting 2 hours for a response!!!Can...

Louharg by Tuning in
  • 779 Views
  • 8 replies
  • 0 kudos