Community Natter

What Are You Playing Right Now?

I've been a veteran of Gaming for many years now and seen it come from slow loading tapes like the BBC Micro (Which was released before I was born ) through the console wars of Megadrive vs SNES to Playstation vs Xbox to the modern day. So what are ...

Customer Service Queue Music

Heavens above! give customers a choice of music while they wait. I'm guessing most of your paying customers are not 15 year olds content to sit through endless chart-busting RnB singles.

Subcontractors working on our road

Virgin subcontractors Nexfibre are installing fibre on our road. There has been no letter drop and i wanted to understand what the schedule was and if they will be digging outside our property. Please advise.

Loss of Virgin.net email access

I have had a Virgin.net email address for many years.I was using it this morning then i was suddenly locked out. I got an error message to say that my account has been locked and that I need to re-set my password.When I try to log in I am unable to ...

Help request

Hi , my tv has been down for hours it says cs2004 and wifi Virgin customer service said it’s only a problem with mine , and a technician can’t come till Wednesday! apparently as I’ve someone that works from home if I pay an extra 6 pounds a month I c...

Confused

I’m a bit confused about this forum. I had thought that this was the place to report a damaged box? I have not received a reply to my original post. Only badges?? I cannot see my original post and no one has replied to my message yesterday. Is ther...

Virgin media making it impossible to downgrade my package

I’m currently on hold for the FOURTH time, been on the phone to virgin media for 1 hour and 45 minutes as I want to downgrade my package to broadband only. I’m being offered various different packages that include tv and landline (which I don’t want ...

YEP BEING PUNISHED FOR BEING A LOYAL CUSTOMER

TRYING TO UPGRADE MY BROADBAND WITH VIRGIN, TURNS OUT A NEW CUSTOMER GETS IT FOR £52 A MONTH AND THEY ARE TRYIONG TO CHARGE ME £78 FOR THE SAME SERVICEPROBLEM FOR THEM NOW IS I CAN GET THE SAME DEAL FROM BT FOR £34.99 A MONTH AND GET 3 MONTHS FREE, S...

Contact upgrade

I have had a very disappointing experience regarding upgrading my contract with virgin media time. So much so that I’m now thinking of leaving this company I feel my integrity has been questioned.

Landline now via New Router (4)

Hi AllJust a query, am I right in saying the only way my land line call's go is through the router, and that is it as there is no other connection ?.If that is the case, surely those particular call's must be "wi-fi" call's and priced as such, ie mu...

Why did someone knock at my door and ask to remove my equipment

Some guy said he was from Virgin and was here to remove my equipment. No such order. Possibly a thief?

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