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Hub 5, modem mode, deco mesh

Hi all. I have just upgraded to the hub 5. My last hub I had deco M5 connected to previous hub which was in modem mode. I have disconnected the old hub and connected the new hub 5. here’s where I’m a bit confused. The hub 5 is set up and running but ...

Leaving Virgin after 20 years

Terrible customer service this morning, could hardly understand person, english second language. kept on hold for ages, no affordable discount offered. retiring from the NHS end of this year so bills have to reduce, virgin could not even offer just b...

Lordy50 by Just joined
  • 630 Views
  • 3 replies
  • 0 kudos

Sent file not updating

Hi i am having problems with my Sent files When i send an email its not always showing up in my sent file. Where its on the virgin page on my desktop on any email client. I have sent various emails today, but they are not showing up. Some of these ar...

linny40 by Superfast
  • 280 Views
  • 0 replies
  • 0 kudos

Retention Offers

Hi!I'm honestly probably not going to go with VM again after cancelling due to the fiasco I had last time trying to get them to charge me the right amount with my previous retention offer, but I cancelled with the intent of moving to a different prov...

claus1 by Joining in
  • 506 Views
  • 3 replies
  • 0 kudos

fastest

why do virgin advertise the fastest speeds when, befiber, have an all round speed of 1800mbps in theory befiber are faster in total.

Positive feedback for Farzana

Hi,I’m not overly sure where to post the positive feedback but I thought here would be best I called up to enquire about my bill as I had reached the towards the end end of my 18 month contract and was hoping to renew, I called up to enquire if they ...