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New Virgin Box - Netflix issue

I just connected my brand new virgin box. When I select Netflix, it appears it is signed in to someone else’s account already? I cannot find anywhere to sign out and all the online user guides step by step process doesn’t work. Can someone assist, it...

Resolved! why does my Hub 3 keep going to slower download speeds???

Hi, I have the Hub 3 with the speed normally running at 350 and it runs fine for a few weeks then the speed drops to 95. It is at this point I have to power down and restart the Hub and it goes back to around 350!!!!!Why does it keep doing this? I ha...

subseauk by Tuning in
  • 560 Views
  • 4 replies
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Positive Feedback For Jordan

I would like to take this opportunity to thank Jordan Haslar for his excellent work at my mums home this morning he was very good, kind and extremely helpful and my mum was really pleased with everything he did installing her new hub and phoneline, a...

Joan5 by Joining in
  • 186 Views
  • 0 replies
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Cancellation

Please can a VM employee start a dialogue with me to discuss cancellation of my service. I am no longer in contract and I am ready to simply cancel the direct debit and call it a day but I'd rather go through the typical process. Thank you

RHH7288 by Joining in
  • 307 Views
  • 2 replies
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Finally got out

cBeen with Virgin since the good days when we had a local support person that I could call out to help out. When I say local he was within my home area. After 12 years I finally got out of my contract ( last was £62/mo for 1Gig + Standard free view a...

migashi1 by Joining in
  • 225 Views
  • 0 replies
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360 recordings not playing of Microsoft Surface pro

Can anyone tell me why i can now no longer watch my recordings on my computer. It allows me to access the recording but the only options given  ' watch on tv' or 'edit recordings'. I can access via my iphone & watch on that but wanted to view on a bi...

gthind51 by On our wavelength
  • 179 Views
  • 1 replies
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complaint

there is a loose Grid near my house that is on a main road and is clattering 24 hrs a day every time a vehicle goes over it, this is a CATTV grid used by you, please can you send someone out to sort it as it driving us all mad