Forum Discussion

leightonjcooper's avatar
leightonjcooper
Joining in
6 months ago

New control

My Streaming box control has stopped working, how can I get a new one? Thanks

4 Replies

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    6 months ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        6 months ago

        Hello leightonjcooper.

        Thanks for your post and welcome back to your community.

        Sorry as well to hear about your remote breaking.

        Can we just ask if you've been able to request a replacement yet?

        If not, pop back on here and we can get one sent out.

        Gareth_L

  • iXNine's avatar
    iXNine
    Dialled in
    6 months ago

    May be worthwhile checking that the remote hasn't become de-paired from the puck. The highlighted section of the video here explains how to re-pair them.