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Help67please's avatar
Help67please
Joining in
2 years ago

Netflix activation

Hi, I’m struggling to activate Netflix which comes with my Virgin package. I’m an existing Netflix customer too. I tried Netflix live chat but couldn’t find any of the links to various pages on the Virgin website. There’s nothing in the Entertainment Services section about activation. Help!

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there Help67please 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    We are so sorry to hear that you are facing issues setting up your Netflix, to confirm is Netflix included in your bundle? If so have you had an email from us to activate or if you log in to My Virgin Media can you see a tile for Netflix with a purple 'activate' button?

    • Help67please's avatar
      Help67please
      Joining in
      2 years ago

      Hi Ashleigh 

      Thanks, VM have confirmed I have Netflix as part of my account, but I don’t see the Netflix tile or any way to activate Netflix via my account online. 

      • Paul_DN's avatar
        Paul_DN
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Help67please,

        Thank you for thew above information, if Netflix is part of your package, an activation Email is sent, please check all folders including junk, try a search in all folders for Netflix.

        If still cannot activate or find the Email, please look out for a white envelope to join a private chat so I can help further.

        Regards

        Paul.