Added TNT Sports yesterday evening but when does it activate
As per subject I added TNT Sports last night, but it's still not available, how long is supposed to take to activate?
Forum Discussion
Account amendments done via the phone are usually immediate and active before you hang up the call. If you did this online or via your STB menus, it can take "a couple of days"
OK thanks, it was added online via my account on virginmedia.com.
Still not activated, at this rate the 14 day cooling off period will cancelled out by the time it takes to activate!
Too slow....
corky123 wrote:Still not activated, at this rate the 14 day cooling off period will cancelled out by the time it takes to activate!
Too slow....
Best way to add is to phone. Online requests raise a ticket for a CS agent to action, which then gets put in a queue. Considering it is a weekend, & what’s more the last weekend before Christmas there is probably a substantial backlog building up for Monday. Try giving them a call at 8am Monday if you want to ensure you get it before Christmas.
Hi corky123 👋.
Thanks for reaching out to us, sorry to hear that you are having issues with TNT, please note that until the activation of any service the 14 day cooling off period will not start. Can we ask, was this applied to your TV box or do you have a Stream box?
Please could you reach out to us via our other forms of contact as our Forums will be closed during the Christmas period.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Hi, I have a stream box. Thursday evening I added it online.
thanks
Thanks for getting back to me, and is it still not allowing you to see the content?
No still not enabled as yet.
thanks
I will pop over a DM for you.
