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SamG01's avatar
SamG01
On our wavelength
2 years ago
Solved

High Latency and Packet Bursts Making Online Games Unplayable

Hello

This has been going on for a while now but it has got even worse recently. Mainly in the evenings I'm getting high latency and packet bursts in Call of Duty, Battlefield and World of Warcraft.

A reboot of the Hub every evening used to fix it sometimes but now it doesn't help.

 

  • Reece_MH's avatar
    Reece_MH
    2 years ago

    Hi SamG01 👋

    Thanks for posting, and welcome back to the Community Forums.

    I'm sorry to hear you're experiencing problems with your service and high latency when gaming. I've taken a look at things on our side, and on your BQM and can see that there are continuous spikes on high latency, with this primarily being between 8PM and 10PM.

    It does appear that your service is identifying some packet loss on our side, so we will need to get a Technician to visit the property. Please look out for my private message in the top-right, white envelope or by tapping your profile picture, then "Messages".

    Thanks,

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    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hi NoGGy,

      Thanks for coming back here. 

      I've just replied to your thread here: Poor Line Quality Gaming

      Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

      Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

      Thanks,