Poor Line Quality Gaming

[NoGGy]

I had 500mb fibre installed recently (last month) and have great download and upload speeds. Getting on average 550mbps down and 55mbps up. This is fairly consistent. 

Streaming video etc is fine, although on occasions it does buffer. However, when it comes to gaming, its an absolute bloody night. I play CS, Battlefield etc. Any form of online shooter is a pain to play. Its playable with an average ping of around 15-20ms, but I get regular spikes up to 150ms/200ms for 2-3 seconds and it drops down again. I currently have a new Hub 5x, which I think could be the cause of the problems, but I am not sure. Just to provide some evidence, I have run a number of line quality tests, with mixed results. As you can see, its shocking. These tests are done 30 seconds apart and its terrible. 

The same happens when its plugged in. I also also run the same tests on a different internet connection and via my mobile and I don't get any of these issues. 

[NoGGy]

[NoGGy]

Further results from another source @8pm. 

Never had any of these sort of issues with BT

[NoGGy]

BQM results.

So odd how it's consistent, seems to be a pattern and then you can see the grouped spikes when I am playing BFV. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/653ba03cadea77b304007b49f629fb7faa...

[legacy1]

You need modem mode to stop VM doing speed tests to hub

[harveyl12]

Do you mind me asking roughly where you live as I live in chesterfield and its where the network is brand new and only came available arund 3-4 months ago for me. Full Fibre into premises install with the new 5x hub and I have the same issues. You also commented on my thread

[harveyl12]

Hi mate, just done the same test as you and look at my results. Exact same poor upload latency issues. I've just opened a complaint about this now as it must be an issue with the new network they are using or the new 5x hub being provided. Its a joke that I can test a 60MBps ADSL line and that is perfect with no latency issues

[NoGGy]

Hi buddy,

Same here, thanks for also posting your snapshot. I have already raised a complaint as well. Going through the forums, you will see that even people on the older Hub and some people using Modem mode with their own router, still cause issues, which is very concerning. I did see some feedback about "noise" on the line, which I guess if that can be improved, I suspect it will help, but if I run the same test 10-15 times, out of that 10 times, it will show bad latency issues and delayed packets 7 out of 10 times. It's very odd. I have been with Virgin for about a month and it's unplayable. I am getting about 100mb more than my old BT Fibre line (which was also 500mb) but never had issues like this. 

[NoGGy]

Yeah I am in Northamptonshire. 

[NoGGy]

Hi Alessandro, do you know if this actually resolves the issue? I have seen comments from people who said they did all of that, also had multiple engineers out and still never got this issue resolved.