Poor quality groundwork - complaint
Haven't searched the forums but guessing I'm not the first to consider cancelling a move to VM.
I have signed up for VM and had a surprise visit yesterday by what looks like two groundwork teams.
My wife and I were out but our Ring doorbell kept getting activated by their movement so we have ended up with some interesting footage.
On our return the work had been done (I was aware some tarmac may be dug up), but the actual dig line and box install are shoddy. The tarmac dig was unnecessary, as the cable could have been taken around a short wall. The point the cable exits the tarmac to go up into the wall-mounted VM box is about 5" from the wall itself and looks like a lazy, rushed job.
The second team of 3 contractors (QA?) who rock up are recorded on the Ring doorbell discussing how poor the install is, swearing about the poor quality, and literally point out and discuss where they would have done the install. One then takes photos and they leave.
We go live on 21st but has anyone had any luck getting groundwork rectified?
The footage backs up what we think about the poor work, and although Sky couldn't match the VM price I'm 50/50 about walking away from VM completely if this is a reflection of how customers are treated...
you are likely to get lots of apologies from staff on here who have absolutely no way to get anything sorted other than contacting the area field manager who again is unlikely to do much - you can raise a [pointless] complaint which will be lost or ignored or closed with a rubbish reply
give it a day or two and see what happens then imo you best action is to ring the cancellation line and cancel - that may concentrate minds and get someone out to sort the problem - but the groundworks people are sub contractors and the communication between them and VM is non existent so be prepared for nothing to get done
