Forum Discussion

RegrettingVM's avatar
RegrettingVM
Joining in
12 months ago
Solved

Poor quality groundwork - complaint

Haven't searched the forums but guessing I'm not the first to consider cancelling a move to VM. I have signed up for VM and had a surprise visit yesterday by what looks like two groundwork teams. M...
complaint
groundwork
install
  • -tony-'s avatar
    -tony-
    12 months ago

    you are likely to get lots of apologies from staff on here who have absolutely no way to get anything sorted other than contacting the area field manager who again is unlikely to do much - you can raise a [pointless] complaint which will be lost or ignored or closed with a rubbish reply

    give it a day or two and see what happens then imo you best action is to ring the cancellation line and cancel - that may concentrate minds and get someone out to sort the problem - but the groundworks people are sub contractors and the communication between them and VM is non existent so be prepared for nothing to get done

RegrettingVM's avatar
RegrettingVM
Joining in
12 months ago

Thanks for taking the time to reply, I've already experienced their Whatsapp 'support'. Currently 20 minutes into a call. And on hold obvs.

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    12 months ago

    Hi RegrettingVM,

    Welcome to forums and thank you for your first post 🙌 I am so sorry for what has happened and for the behaviour and quality of the work of the construction workers, this is not acceptable. Looking at our systems I can see your equipment but is not advising it is not active.
    I will pop you over a PM, so I can look into this further for you and get the install up to scratch, as -tony-  has advised we do email our AFM's but this will depend on the work, if it was done our team or the third party construction, I can get this looked into for you and I am quite tenacious. If you have the footage still this will be amazing, I really want to help you on this as we want to make sure you are happy 😊
    So Just keep an eye out for the little envelope 👀📩
    Thanks,
    Zoie