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Tubblecakes's avatar
Tubblecakes
Tuning in
8 months ago

Poor picture quality on 360

As the title suggests…. Have really poor picture quality across all channels. I had poor picture quality on my old TV and stupidly thought it was my TV which is why I had such bad quality so purchased a new LG OLED TV and no difference at all. 

 

 


My dad has a 10 year old basic TV and is with Sky and his picture quality is exceptional. 
All HD channels are like watching SD, I’ve tried amending the resolution on the settings which makes no difference. Only time I get a good quality picture is when I’m watching on one of the apps such as Prime or Netflix. Few pictures of the picture quality I’m getting - all of this is on HD channels. 

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  • Tubblecakes's avatar
    Tubblecakes
    Tuning in
    8 months ago

    Sorry to jump on this thread as I am interested in this too, as I have the same issue as you. Treat myself to a top of the range OLED LG TV too and the picture quality is just awful with virgin! My dad has a 10 year-old telly from John Lewis and use the sky and the picture is like watching in 4K. This was in HD watching the MotoGP this weekend with virgin. Truly awful! 

     

    • tony-lee's avatar
      tony-lee
      Just joined
      3 months ago

      I have an old V6 box which has been updated from TiVo to 360 software. Nothing else has changed but the quality of broadcast and recorded channels is now much softer than before. This now shows up my high end 4k TV which gives a much better picture from an aerial.

      I have tried setting 1080i as suggested but no improvement even though my TV upscales very well.

      I am kicking myself for upgrading the box and would like to know whether Liberty Global Horizon programme is due an update to get the picture quality back to the V6/TiVo standard.

      • Devon00's avatar
        Devon00
        Joining in
        23 days ago

        Just 'upgraded' to 360, and would love to go back (if possible)...! Why, as pointed out the image is now a lot 'softer' than before!

        But worse is the way it works. If you switch off, then back on again, why can't it just go back to the channel you were watching..? Why to you have to alway land on the Home page full of adverts, then have to go to look for the channel you were previously watching...! 

        Tivo, you switched it off, then when you switched it back on, it on the same channel as you left it (so no going back to the home screen adverts, then having to go back to the channel you where watching) irritating. 

        In short, if you're happy with what you have with Tivo, then don't migrate over to 360, I don't think it's an upgrade (IMO), unless you like seeing adverts every-time you switch the box on.

  • Tubblecakes's avatar
    Tubblecakes
    Tuning in
    8 months ago

    Sorry I know I’m not the original poster but assume he’s having the same problem as me, my TV picture is awful even in HD - the picture I posted above of the Moto GP was from the TNT HD channel! 

  • Tubblecakes's avatar
    Tubblecakes
    Tuning in
    8 months ago

    To add to that, Netflix apps / Prime etc all an exceptional picture. Just anything on the box is crap. 

    • japitts's avatar
      japitts
      Very Insightful Person
      8 months ago
      Tubblecakes wrote:

      To add to that, Netflix apps / Prime etc all an exceptional picture. Just anything on the box is crap. 

      Just to clarify, do you mean that viewing streaming apps on your TV360 is OK, and this problem only affects broadcast channels? The second part of your statement seems to suggest otherwise.

  • Smevster's avatar
    Smevster
    Dialled in
    8 months ago

    Have you tried switching the tv360 box off and back on? Or rebooting it? I've had similar issues when I switch off my tv leaving the 360 box on and then switch the tv back on. It's like it breaks some connection. Switching the 360 off and back on fixed those issues for me.

    • Tubblecakes's avatar
      Tubblecakes
      Tuning in
      8 months ago

      Yep, unfortunately no good. Have restored to factory settings too and still no better. 

    • J40wds's avatar
      J40wds
      On our wavelength
      8 months ago

      Hi Thx for the reply, haven’t tried power off all together as it was just installed I always switch both tv and the box off with the remote. I’ll try any suggestions 

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      8 months ago

      Hello Tubblecakes

      Thanks for your first post and welcome to our community.

      Sorry it's not on better terms with you needing to escalate the picture quality.

      Would you be able to have a look here at our handy hints on fixing a picture issue.

      If that doesn't fix the quality, please let us know. 

      Gareth_L

      • bdw's avatar
        bdw
        Superfast
        8 months ago

        "Would you be able to have a look here at our handy hints on fixing a picture issue."

        Your link takes us to a main menu. Where specifically are the picture quality hints? 

  • Davedoubledecks's avatar
    Davedoubledecks
    Tuning in
    8 months ago

    I recently had virgin installed from Sky and my sky sports are just SD and movies are HD. To make my picture a bit better i selected the resolution from auto to 1080i or 1080p on the 360 box as I know the box is rubbish at upscailing to 4K.

    this may help.

    • weekesd's avatar
      weekesd
      Joining in
      15 hours ago

      I know this thread is a bit old now, but I just upgraded my V6 box to the 360 software last night (after several false starts from the many error codes the upgrade gives) and I had same "soft" picture issue. Thought it was worth adding an update here for anyone else's future reference.

      Previously on the V6 box I had it configured to send thru the native resolution of the broadcast and let my Samsung TV upscale (which is did very well). I could get the same "soft" picture results on the V6 if I "fixed" it to 4K (then the v6 would upscale and the TV would not).

      Today, I have switching the output of the 360 software from "Automatic" to "1080p" and it has improved the picture quality as the TV now receives 1080p and upscales itself. The picture is visibly sharper. Not sure if its quite as sharp as the V6 was but its very close.

      It looks like the 360 software has gone for "simplicity" over "flexibility" and no longer allows the same flexible configuration of the output resolutions.

      This will do for now, but I guess raises the question: If I select 1080p output in the 360 software and tried to watch an UltraHD 4K programme, would the box downscale to 1080p and make 4K transmissions worse?

      It's a bit disappointing that all this time after they released the 360 software, the install still gives weird error codes and they haven't been able to implement a better solution to this "soft" picture issue. I don't hold out much hope of future updates!