VM email not working with Gmail app

Virgin Media Account - is linked to the account holder - who has set up the account TLDR - Ofcom now involved....Watch this space

I did this Monday - Now I'm locked out of my webmail’s and can only access via my mobile.

I have tried all the ways virgin are pretending work..... they don't work.

OK....

1. Our Broadband account was setup in early 1990's possible 1994?
2. Broadband set up in husband’s name
3. My husband and I have a joint bank account
4. We have had out same email accounts since broadband was set up
5. I cannot change my password unless my husband tells virgin over the phone
6. I cannot access the account unless I have his permission
7. We had virgin mobile's also since 1990's - 1996 or 1997
8. Our virgin Mobile's were forced into O2 a couple of years ago
9. I have gmail accounts - Have had same gmail since 1998 or 1999
10. Have had various arguments with Virgin Media they are treating me like a second class citizen, by forcing me to have my husband on hand when I need to change passwords - this has happened several times over the years
11. On Monday Virgin Media requested 2PA - 2 Part Authentication - for my Virgin email
12. Once then I have no access to my webmail - tried everything, rang them, the website is useless and nothing works
13. Today I logged in to the Virgin account, while my husband was there, told to by Virgin media guy, went through the process only to fine they had not logged me into my emails but my husband email account - data breach
14. Rang Ofcom - explained the situation that Virgin Media had destroyed my webmail access
15. Ofcom contacted VM and a customer accounts person Lynnette, from Virgin Media just rang me - On my husband phone!!!!!
16. I told her if she wants to speak with me she needs to call me on my phone
17. Lynnette, from Virgin Media just rang me on my phone - some progress
18. Have been informed my email address no longer appears on the account - Basically VM have deleted my email address but for the moment I have access on my phone
19. Waiting for a call back from a Technician....

A couple of things;

Have you removed the old Gmail client account and re-added as new?

Try leaving a hour or so between generating the new four word password and access the mailbox.  This is to allow the VM authentication servers to sync the new password between them.

DL_VM Try generating a new email app password.

Sign into the My Virgin media account for the email concerned with your VMO2ID

Select Account Settings

Select Identity & Security Settings

Select Manage your products

Select Manage email app password

Click on the blue button 'Get New Password'

Make a note of the generated password. This is what you use in the mail apps along with the vm email address as the username.

hi you have to generate a password for 3rd party apps through the vm app

i havent had any emails for 24 hours now though

Have you generated the four word password required for email clients, or apps as VM call it.?  Gmail will use your old NTL/VM/BY email address and a four word password.  The Webmail will use your new VMO2ID and it's associated password.  The two ways of getting emails are completely different.