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LesleyMac05's avatar
LesleyMac05
On our wavelength
5 months ago
Solved

Exporting emails to Gmail

I'm trying to move my Blueyonder emails over to my Gmail account using the MailJerry app on my Windows 11 PC.

It is failing on the Blueyonder login although I'm using the same credentials from the app on my phone.

I asked MailJerry for help and they responded :

"I had a look at your use case: Your source server reports that the entered credentials are not valid:

"Host1 failure: Error login on [imap4.blueyonder.co.uk] with user [[removed]@blueyonder.co.uk] auth [LOGIN]: 2 NO [AUTHENTICATIONFAILED]

Did you try the following advanced settings?

IMAP Port 993

SSL Encryption: TLS (you could also try SSL)

If this doesn’t help, could you please reach out to your old provider and ask them to whitelist our IP 128.204.135.193? It’s quite rare, but some providers don’t allow IMAP access for IP addresses from countries outside."

 

I have tried the entering the port number but can't change the security setting away from "auto".
I've also tried IMAP.virginmedia.com. The login still fails.

The next thing I'd like to try is getting the IP address 128.204.135.193 added to the Virgin Media whitelist.

Any idea how to do this?

TIA

 

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  • LesleyMac05's avatar
    LesleyMac05
    5 months ago

    A friend suggested I try POP3 migration and I found out that a new App Password had to be generated for that too.
    So, I created one and got POP3 Gmail Import working successfully for the Inbox only. I then manually deleted the originals from the VMAIL inbox.

    Onto IMAP with MailJerry for my folders....
    Another App Password had to be generated in VMail and then one in GMail too.
    As there is a 250MB limit on the free option, I invested £11 on a monthly plan for the first month that will synchronise for the rest of the month. 
    The migration kicked off great and told me it would take over an hour so I left it alone. When I returned, it appeared stuck but when I looked at the "Migrations" page it had completed OK. All look good with slight adjustments to duplicated labels (eg Finance/Financial)

    Downside is - now my PC App and phone apps don't sync with VMail as credentials are wrong!
    I'm not changing it again so I'm hoping the MailJerry sync covers it OK.

     

    FREEDOM!!!!

    Thanks for your help 🙂

    • LesleyMac05's avatar
      LesleyMac05
      On our wavelength
      5 months ago

      Thanks for your reply.

      There is a huge amount of data in that link. Can you point me to something that suggests that the settings I've been using are incorrect?

      Is there something in there regarding "whitelisting"? I can't see anything.

      Thanks again 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    The relevant part of that link is the one headed 

    Setting your app password to use an Email app

    VM now requires a new password to be set for each email app.  MailJerry works like an email app, so you will need somehow to generate that password for it. 

     

    • LesleyMac05's avatar
      LesleyMac05
      On our wavelength
      5 months ago

      Hi,

      I use the email app on my Android phone and have been trying to use that same password for the MailJerry access. I'm assuming that would be the same. What do you think?

      Thanks for your reply (again!) 

       

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    5 months ago

    I've never used Virginmedia email, but as I understand it they introduced this new arrangement after a number of security problems. It needs a new password for each device that logs into the email on their server. So MailJerry would need its own password to log in.

    There are email experts on here who may know more, but I think you should contact MailJerry who might have had to deal with other VM customers with the same problem. 

    I hope you can get this sorted and get away from this wretched VM email. 

     

    • LesleyMac05's avatar
      LesleyMac05
      On our wavelength
      5 months ago

      Thanks yet again.

      I'll get back to MailJerry for their opinion 

    • 用心棒's avatar
      用心棒
      Very Insightful Person
      5 months ago
      jpeg1 wrote:

      I've never used Virginmedia email, but as I understand it they introduced this new arrangement after a number of security problems. It needs a new password for each device that logs into the email on their server. …
      ⋮

      FYI the same App Password is used by clients access the account.

      -- 
      I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
      Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

    • LesleyMac05's avatar
      LesleyMac05
      On our wavelength
      5 months ago

      A friend suggested I try POP3 migration and I found out that a new App Password had to be generated for that too.
      So, I created one and got POP3 Gmail Import working successfully for the Inbox only. I then manually deleted the originals from the VMAIL inbox.

      Onto IMAP with MailJerry for my folders....
      Another App Password had to be generated in VMail and then one in GMail too.
      As there is a 250MB limit on the free option, I invested £11 on a monthly plan for the first month that will synchronise for the rest of the month. 
      The migration kicked off great and told me it would take over an hour so I left it alone. When I returned, it appeared stuck but when I looked at the "Migrations" page it had completed OK. All look good with slight adjustments to duplicated labels (eg Finance/Financial)

      Downside is - now my PC App and phone apps don't sync with VMail as credentials are wrong!
      I'm not changing it again so I'm hoping the MailJerry sync covers it OK.

       

      FREEDOM!!!!

      Thanks for your help 🙂

  • coenoby's avatar
    coenoby
    Very Insightful Person
    5 months ago
    LesleyMac05 wrote:

    "Host1 failure: Error login on [imap4.blueyonder.co.uk] with user [[removed]@blueyonder.co.uk] auth [LOGIN]: 2 NO [AUTHENTICATIONFAILED]

    To clarify, the IMAP settings recommended by Virgin Media are:

    Host Name: imap.virginmedia.com
    Username: your full Virgin Media email address (in your case that's your full Blueyonder email address)

    Password: your Virgin Media email app password          (If have not already generated a VM mail app password for the email app on your phone then you may need to do that now.   As 用心棒 has posted, you do not need a separate mail app password for each email app so if you are already using a generated mail app password for your phone app you can use that same mail app password here.)

    Advanced / Security settings:
    SSL Encryption:" Enabled " or "SSL/TLS"
    Port: 993

    Coenoby