Forum Discussion

Jools63's avatar
Jools63
Just joined
27 days ago
Solved

Can't access ntlworld email from the Gmail app

I finally managed to log in to my VM account. On my phone I went through verifying via my Gmail but just ended up with a blank page. This morning I tried on my desktop and amazingly it all worked. Verified using my Gmail and then created a passkey to log into my VM account.

However I still can't retrieve my ntlworld emails using the Gmail app. It says user or password incorrect. Is it because I have now set up a passkey instead of a password to access my ntlworld emails via the VM account or should the password still exist and be valid?

All help or ideas appreciated 👍 

  • Resolved.

    Sign into your VM account. Go to Account settings, VM mail settings, ID settings, Manage your product, manage email app password, Get new password.

    This generates a 4 word password that you use to set up your ntlworld email on the Gmail app.

2 Replies

  • Resolved.

    Sign into your VM account. Go to Account settings, VM mail settings, ID settings, Manage your product, manage email app password, Get new password.

    This generates a 4 word password that you use to set up your ntlworld email on the Gmail app.

  • Hello Jools63

     

    Thanks for posting in regards to the account issues and problems setting up the email, we appreciate you raising this via the forums and welcome to the community.

     

    We're aware of an issues using the verification passcode but other verification methods should still work if you can try one and let us know?